Contact Us

We look forward to connecting with you! Please note that we are available to handle inquiries and concerns during normal business hours, Monday through Friday from 8:00 a.m. to 5:00 p.m. Pacific time.

Resident Concerns

Please call us at 844.727.4541, email us at hello@avenue5.com, or complete the form below.

General Inquiries

Please call us at 206.582.3333, email us at hello@avenue5.com, or complete the form below.

Media Inquiries

For media inquiries, please email media@avenue5.com. Please click here to view our press kit.

 

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  • About Avenue5Open or Close

    Who We Are, and Who We Serve

    Avenue5 Residential provides multifamily property management services as well as comfortable apartments for rent throughout the United States.

    We use our multifamily property expertise to serve:

    • The multifamily owners who entrust us to care for their assets
    • The residents who entrust us to care for their apartment homes
    • The associates who entrust us to create opportunities for career growth and satisfaction

    Avenue5 is proud to have been named a top 15 national finalist on the 2018 Best Places to Work Multifamily™ list, to have been certified as a Great Place to Work®, and to have been ranked second on the 100 fastest-growing private companies in Washington list by The Puget Sound Business Journal. We are currently ranked at position 30 on the National Multifamily Housing Council (NMHC) Top 50 Managers List.

    Press

    Recent press highlights:

    • For information on the launch of Avenue5's third-party management services, click here
    • For information on Avenue5's expansion into the Mid-Atlantic region, please click here
    • For information on Avenue5's 1,000-associate milestone, please click here
    • For information on Avenue5's expansion to 40,000 units and 200 properties across the United States, please click here
    • For information on our number two ranking on the Puget Sound Business Journal's list of the 100 Fastest-Growing Private Companies in Washington, please click here
    • For information on Avenue5's ranking on the 2018 Best Places to Work Multifamily™ List and certification as a 2018 Great Place to Work®, please click here
    • For more information on Avenue5's #30 ranking on the National Multifamily Housing Council 2018 list of the nation's top 50 apartment managers, please click here
    • For more information on Avenue5's vice president of property marketing, Catherine Swaback-Jacobson, please click here

  • Leadership Open or Close

    Avenue5's Multifamily Leadership Experts

    Members of the Avenue5 leadership team have served in a variety of on-site and corporate multifamily roles, worked for the multifamily industry’s most respected entities, and overseen strategies for growth across all asset types. Our leadership team continues to build on their distinctive track record at Avenue5, maintaining hands-on involvement in each asset and focusing on developing solution-oriented strategies for assets in markets throughout the United States.

    Walt Smith

    Chief Executive Officer

    Active in the property management industry since 1986, Walt was one of the three founding principals of HSC Real Estate, serving as its president from 2001 until it was acquired by Riverstone Residential Group in 2008. At the time of the Riverstone transaction, HSC provided property management and ancillary services for more than 34,000 apartment homes in California and the Pacific Northwest. Walt became CEO of Riverstone in 2009 and provided strategic vision and leadership for its portfolio of more than 800 managed properties and 4,500 associates. During his four-year tenure, Walt fostered a vibrant and collaborative company culture, significantly expanded the ancillary services platform, and drove substantial income and unit growth that ranked Riverstone as the second largest management company in the United States.

    In 2014, Walt and the legacy HSC partners formed Avenue5 Residential to manage their 7,000-unit Investors Capital Group portfolio in the Western United States. Avenue5 Residential, a solutions-based portfolio management services company, commenced third-party management services for the multifamily industry in November 2015.

     

    Pål Ottesen

    Chief Financial Officer

    Pål, who oversees Avenue5’s corporate accounting, client accounting, and treasury teams, has been active in the real estate industry since 1991.. Most recently, he served as CFO of Riverstone Residential Group, overseeing the financial operations of the company, property accounting group, and information technology services, support and training. During his tenure at Riverstone, he reorganized and streamlined the financial reporting, treasury, information technology, and property accounting teams in order to create efficiencies and reduce operating costs. Prior to joining Riverstone, Pål was a principal of HSC, where among other duties he was responsible for opening the Portland office and handling all company operations.

     

    Steve Davis

    Chief Operations Officer

    Steve has been in the real estate industry since 1996. He formerly served as president of the Western division for Riverstone Residential Group, encompassing nearly 85,000 apartment units. Under Steve’s leadership, Riverstone’s Western division emerged into several new markets including Nevada, Utah and New Mexico and dramatically increased the portfolio size under management in both Arizona and Southern California. In addition to increasing the management portfolio, Steve was also instrumental in creating efficiencies in the overall organizational structure through better load management and a sharper focus on training, resource allocation, and improved operational performance. These efforts combined to improve the Western Division’s financial performance between 15%-20% during his tenure. Prior to Riverstone, Steve was a principal of HSC, where he ran several regional offices and was instrumental in the growth of HSC’s portfolio. 




    Marysusan Wanich

    Chief Administrative Officer

    Marysusan, who serves as the operations liaison for Avenue5’s Mid-Atlantic/Northeast properties and executes the company’s strategic initiatives, has worked in the real estate industry since 1978. She has experience in generating performance strategies for conventional, affordable, lease-up, stabilized, and student housing assets, and in managing client relations, education, quality assurance, compliance, brokerage operations, business integrations, maintenance and construction, and ancillary revenue program implementations for multifamily firms. Prior to joining Avenue5, Marysusan held roles including managing director of integrations at Greystar, and chief operating officer and division president at Riverstone Residential Group. She holds brokers licenses in 10 states as well as the District of Columbia. 

     

    Mel Barks

    Chief Performance Officer

    Mel, who has worked in the real estate industry since 1990, oversees business intelligence projects, key performance indicators, cross-functional initiatives, and strategies to streamline workloads and create efficiencies. Additionally, she leads all aspects of Avenue5’s policies and practices program. Prior to joining Avenue5, Mel served as chief performance officer at Riverstone Residential Group, where she oversaw corporate and community analytics, property transitions, and customer satisfaction initiatives for clients, residents, and associates. She also held roles at CAS Partners as well as several UK third-party real estate firms, with responsibilities including property accounting and integration of acquired businesses into standardized accounting environments.

     

    Lisa Ellis

    Division President, Northwest

    Lisa, who has worked in the Northwest multifamily industry since 1990, oversees portfolio operations for the Northwest, Northern California, and Utah, and is responsible for national client services and integrations. Prior to joining Avenue5, she oversaw Greystar’s national client services platform and served as executive vice president at Riverstone Residential Group, vice president at BlackRock, director of asset management at Security Properties Incorporated, and vice president at Trammell Crow Residential Services. She holds expertise in acquisition underwriting and analysis, new development pre-construction planning, financial performance underwriting, asset repositioning, capital budget preparation functions, new development marketing and planning, business development, associate training, property operations and performance, and all facets of asset strategy formulation. Lisa holds a broker’s license in the state of Washington.

     

    Lesa LaRocca

    Operations

    Lesa, who has been active in the multifamily industry since 1987, oversees portfolio operations for the Southwest. She holds extensive expertise on both the owner and fee-managed aspects of the business. Her experience covers a diverse portfolio of assets, including lease-up communities and repositioned assets. Lesa previously served as senior director of real estate at Greystar, senior vice president at Riverstone Residential Group and regional vice president for Weidner Investments. Additionally, Lesa acted as managing partner for Trillium Residential, where she directed the overall operations of roughly 8,000 units in new and acquired properties. She has served on the board of directors for the Arizona Multifamily Association since 2005, and served as the chairwoman of the board for the organization in 2011. She currently sits on the board’s executive committee. 

     

    Laurie Brashear

    Human Resources

    Laurie leads all human resources operations and initiatives, including associate recruitment and retention, benefits, compensation, and career development programs. A human resources executive since 1992, Laurie previously worked for Riverstone Residential Group as well as for Stream, a 15,000-employee contact center outsourcing company. In addition, she formerly served as director of global human resources for Software Spectrum, and held significant international and domestic responsibilities at the Aluminum Company of America (ALCOA) and Mary Kay, Inc.

     

    Kate Sibbern

    Marketing and Communications

    Kate, who began her multifamily career in 1993, oversees Avenue5’s global visibility strategy, including the company’s vision, brand identity, employee and client communications, digital marketing and social media, marketing automation, public and media relations, advertising, corporate events, and philanthropy programs. Prior to joining Avenue5, she served as managing director of corporate marketing at Greystar, chief marketing officer at Riverstone Residential Group, and national marketing and training director at BlackRock. As a National Association of Securities Dealers registered representative, Kate also served as director of client relations at BlackRock and marketed and raised money for the company’s real estate investment funds. She holds extensive expertise in organizational strategy and messaging, corporate and property brand identity, media and investor relations, business development, and property positioning. 

     



    Mark Stringer

    Optimization and Supplier Management Services

    Mark, who has been active in the multifamily industry since 1992, oversees Avenue5’s revenue-enhancing ancillary services for property owners. He holds expertise in developing and overseeing online leasing and e-signature document processing, applicant credit and background screening, cloud storage, post-tenancy billing and collection, and renters insurance programs as a licensed property and casualty broker. Prior to joining Avenue5, Mark was responsible for business development, product implementation, and compliance as a Greystar managing director, and served as executive vice president of ancillary business services and product development at Riverstone Residential Group.

  • Contact UsOpen or Close

    We look forward to connecting with you! Please note that we are available to handle inquiries and concerns during normal business hours, Monday through Friday from 8:00 a.m. to 5:00 p.m. Pacific time.

    Resident Concerns

    Please call us at 844.727.4541, email us at hello@avenue5.com, or complete the form below.

    General Inquiries

    Please call us at 206.582.3333, email us at hello@avenue5.com, or complete the form below.

    Media Inquiries

    For media inquiries, please email media@avenue5.com. Please click here to view our press kit.

    contact
    Careers at Avenue5
    Investors Capital Group
    3101 Western Avn.,Suite 500
    Seattle WA 98121
    Phone:(206) 582 -3326
     

     

    Connect with Us

    Thank you for your interest in Avenue5 Residential. Please use this contact form to get in touch with us.
    *First Name *Last Name
    *Email Address *Phone Number
    We love compliments and questions!
     
     

  • Management ServicesOpen or Close

    Where We Serve

    Our company is headquartered in Seattle, and has offices in Denver, Orange County, Phoenix, Portland, Salt Lake City, San Diego, Spokane, and greater Washington, DC. We also retain local experts in major markets including Northern California, Reno, Las Vegas, Albuquerque, Colorado Springs, Austin, San Antonio, Dallas, and Baltimore. We employ about 1,400 associates nationwide. Our local market presence allows us to efficiently and effectively manage properties nationwide. 

    Our Areas of Management Expertise

    Our multifamily management experts oversee stabilized, lease-up, renovation, and value-add strategies for hundreds of thousands of units in urban, suburban, mixed-use, affordable, high-rise, mid-rise, garden, senior, and student communities in markets across the United States.

    Our Business Model

    Operations: We offer expertise on all facets of multifamily operations, including maintenance, construction, due diligence, market analysis, financial underwriting and valuation, repositioning analysis, and other strategic portfolio services.

    Integrations: Our dedicated multifamily integrations experts prepare each portfolio for the integration process, drive process-wide communication, and ensure the seamless, timely, and thorough completion of integration deliverables.

    Services: Post-integration, we bolster success for multifamily clients and portfolios through our accounting, associate career development, client relations, corporate finance, human resources, information technology, management systems, and marketing and communications services.

    Optimization: Our business intelligence, property and resident insurance, receivables, revenue management, screening, telecom, and utilities platforms optimize performance at the property and portfolio levels.

  • Mission & VisionOpen or Close

    Our vibrant, high-performance, and high-engagement culture is reflected in our five core beliefs:

    • Putting people and partnerships first
    • Empowering our associates
    • Focusing on solutions
    • Championing ideas that accelerate success
    • Delivering proof over promises

    These core beliefs are the avenues to success for our group of a diverse, energetic, smart, passionate, and service-oriented associates. Each and every day, these beliefs inspire us to nourish opportunities for growth and innovation, and to provide a premier level of service to our clients and residents.

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