The Resident Journey Has Changed Again

How Apartment Maintenance Skills Create a Strong Foundation for a Long-Term Career

Showing Support for Those Impacted by Breast Cancer

With a little planning and creative thinking, you can throw memorable, budget-friendly gatherings in your apartment home that feel cozy and personal.

Avenue5 CEO Walt Smith will be inducted into the Multifamily Executive Hall of Fame in November 2026 in recognition of his decades of leadership and advocacy.

2026 Marketing Predictions: What Operators Should Prepare For AI and evolving digital expectations are redefining every stage of the renter journey, from first impression to signed lease. As technology, data, and compliance standards advance, the properties that operate with these trends in mind will emerge as the strongest performers. The GEO Search Revolution The Avenue5 Residential property marketing team features advanced in-house SEO/GEO services aimed to help your properties stand out in the AI Search era. From targeted blog content to best-in-class AI keyword strategy and extensive FAQ creation, we are here to support the next step in the marketing evolution. Please reach out to propertymarketing@avenue5.com to learn more about these services. AI Will Reshape the Renter Journey AI tools will continue streamlining the leasing process by offering automated lead nurturing, better follow-up consistency, and improved qualification accuracy. Automated tour reminders and instant SMS responses can help reduce lead fall-off dramatically. Leverage our preferred supplier partnership with EliseAI for exclusive pricing and effective and proactive lead nurturing. Attribution Models Will Mature Our clients want clarity on what’s actually working, and multi-touch attribution (instead of last-click reporting) will become increasingly important as we continue to assess which channels actually drive leases. CRMs and integrated reporting tools will evolve to support cleaner visibility. First-Party Data Will Become a Priority With privacy changes tightening, collecting and using first-party data (including prospect history, preferences, and engagement insights) will be critical for targeted remarketing, efficient spend, and improved conversion. Digital Accessibility Will Become a Non-Negotiable As ADA compliance lawsuits rise across industries, accessible websites and media content will become standard. Alt text, clean navigation, transcripts, color contrast compliance, and mobile-first design can help reduce liabilities. Avenue5 has deployed UserWay , an accessibility widget, across our property websites as a preventative measure and as part of our digital maintenance fee. Click here to learn about WCAG 2.2 Guidelines and here to explore ADA Website Guidance. Branding Refresh Cycles Will Shrink Prospective residents expect updated digital assets. Outdated logos, inconsistent floor plan names, or old photos increasingly signal poor maintenance and lack of value. More portfolios will adopt regular refresh cycles (every two to three years) to stay competitive. Contact Studio5 to learn how our expanded brand refresh offerings with exclusive Avenue5 pricing can shape positive first impressions and drive lease performance.

Marketing Hot Takes: What We’re Watching Closely The next wave of multifamily marketing is already taking shape, and early adopters will have the advantage. Here are the questions we’re asking about the new technologies and shifting preferences influencing prospective resident behavior. Is TikTok Becoming More Influential Than Instagram for Leasing? Short-form, authentic, low-edit videos consistently outperform curated feeds. Apartment walkthroughs, amenity clips, neighborhood highlights, and “day-in-the-life” videos are becoming a top discovery point for younger renters, and are generating higher engagement on all digital channels, especially Google. Will Leasing Kiosks Make a Comeback? Tech-integrated kiosks with AI, CRM visibility, and self-guided touring flows are starting to trend again. In high-traffic lobbies or properties with staffing challenges, these updated kiosks may offer smart backup coverage. Are Reviews More Powerful Than Price Adjustments? Now that prospective residents are sorting Google and Yelp results by rating before checking prices, sentiment and consistency outweigh small rent deltas. A property with a better reputation often wins the first tour slot, which historically correlates with higher closing rates. Responding consistently and encouraging happy residents to share experiences is now a traffic strategy. Will Prospective Residents Expect AI-Generated Tours Next? We’re not far off. Tools like Matterport and Zillow already use AI to auto-generate floor plans, tours, and room measurements, and some early models can render entire apartments from photos alone. AI-generated tours could dramatically reduce production costs and speed, becoming an essential and expected part of the renter journey. Is SMS Still King for Prospect Communication? In line with prospective residents’ daily communication habits, email response rates continue to drop industry-wide while SMS remains immediate, trusted, and conversion-friendly. Automated SMS follow-up at key touchpoints (tour reminders, unanswered inquiries, post-tour nurture) continues to outperform email by a wide margin. Should Every Property Have a Google-First Strategy? A property’s Google presence is often its true first impression, as prospective residents now start with Google Maps more than they do with ILS sites. High-quality photos, accurate hours, fresh posts, and fast review responses drive a disproportionate share of search discovery. Even a strong website can’t compensate for an outdated or inconsistent Google Business Profile. How Are “Micro-Moments” Shaping the Renter Journey? Prospective residents don’t engage in one long search session anymore. Instead, they make dozens of 5–15 second “check-ins” across sites. Each micro-touch shapes perception, and inconsistent information across platforms negatively impacts sentiment. Examples of micro-moments: Checking Google reviews at lunch Watching a TikTok tour at night Looking at the street on Google Maps Comparing amenities on an ILS Clicking photos on Instagram Is the Neighborhood “Vibe” a Property’s Marketing Superpower? Prospective residents increasingly choose “vibe” and location identity over traditional amenities. Hyperlocal lifestyle cues (coffee shops, trails, nightlife, dog parks) influence early-stage decisions more than pools and gyms. Properties with strong place-based storytelling outperform those that rely solely on listing features. Are Static Site Maps and Floor Plans Becoming Outdated? Today’s prospective residents prefer interactive floor plan selectors and animated amenity maps by a large margin. These features support faster decision-making and reduce basic inbound questions. Investing in interactive tools during refresh cycles will likely become the new standard. Are TikTok and Google Search Combining Forces? Google is testing direct indexing of TikTok content and surfacing short-form videos in local search snippets. This means that properties with short-form content may soon benefit from double visibility in TikTok AND Google results. Short-form content is no longer just “social”; it’s becoming SEO.

AI Tools That Are Quietly Transforming Leasing Teams AI is reshaping leasing performance, improving the resident experience, and empowering on-site teams to focus on high-value tasks that drive conversions. Here’s where operators are seeing the greatest impact from AI. Smarter Lead Qualification AI-powered systems analyze behavior patterns (website clicks, email engagements, availability views, time-on-page), affordability indicators, urgency cues, and communication history to score leads with far greater accuracy than manual methods. What this means for leasing teams: Cleaner lead queues Upfront visibility into high-, medium-, and low-intent leads Less time chasing leads that won’t convert More time focused on warm, qualified prospects Automated Nurture Journeys AI-triggered follow-ups ensure prospective residents receive timely communication, even at night, on weekends, and during times when the on-site team is busy assisting walk-ins. What this means for operations: Fewer “lost” leads due to delayed response times Automated reminders for tours, applications, and availability changes Better conversion during off-hours A consistent brand voice across all communications Predictive Availability and Pricing Insights AI analyzes occupancy trends, lease expirations, historical seasonality, renewal patterns, and local market data to help teams anticipate demand. These insights support smarter pricing decisions and more strategic marketing spend. What this unlocks: Earlier awareness of coming occupancy dips More proactive marketing strategy adjustments Visibility into which unit types are at risk Better alignment between leasing, renewal strategies, and pricing teams AI-Augmented Tour Scheduling AI minimizes scheduling friction by handling appointment coordination automatically, from availability detection to instant confirmations. Why this matters: Eliminates back-and-forth emails Allows prospective residents to schedule tours 24/7 Saves on-site teams significant time Reduces no-shows through automated reminders Content Automation for Listings AI ensures that marketing content is accurate, consistent, ADA-friendly, and SEO-optimized, removing a significant manual lift for teams who formerly had to maintain multiple platform listings. AI can now automate: Amenity descriptions Floor plan details ADA-compliant alt text and captions Meta descriptions and SEO elements Listing consistency across ILS platforms Neighborhood descriptions and local highlight sections Why this matters for operators: Faster listing updates Stronger visibility on Google and ILS platforms Fewer manual errors Better accessibility compliance More cohesive brand voice The Bigger Picture: Why AI Matters for Operators AI is not replacing our on-site teams. Instead, it’s allowing associates to focus on what truly drives conversions: Personalized prospect interactions Relationship-building with future residents Community engagement Quality tours and follow-through Managing high-intent leads efficiently

What’s Trending in Multifamily Marketing Right Now Renter behavior is evolving quickly, and the properties that adapt first are securing tours and leases. Today’s most effective marketing strategies focus on authenticity, hyperlocal visibility, and content that meets prospective renters where they already spend their time. Here is a look at the factors having the greatest impact on leasing decisions. Short-Form Video Is Driving Discovery TikTok and Instagram Reels have become key influence points in the renter journey. Quick, authentic walkthroughs outperform polished promo videos, and properties that post 15-30 second apartment tours, amenity tours, and neighborhood clips see higher engagement and longer session durations on their websites. Check out Zillow’s or TikTok for some fun inspiration. Hyperlocal Search Is Surging Neighborhood visibility is becoming just as important as ILS visibility. Google Maps and Redfin integrations, “near me” searches, and neighborhood-first results are changing how prospective residents find our properties. Maintaining clean, complete, and visually compelling listings across Google Business, Apple Maps, and ILS platforms is now essential digital curb appeal. Residents Trust Residents Prospective residents want to see real life , and authentic user-generated content (UGC), including photos, reviews, and videos, establishes credibility. Encouraging happy residents to share their experience (and responding consistently) builds trust and transparency. Footage of pets, pool days, and “day in the life” experiences can excite current and prospective residents while lifting Google engagement. Special shout-out to our2025 GIMME5 champions! Online Search Is Entering a New Era In an evolving technology landscape dominated by AI summaries, zero-click results, and constant Google algorithm updates, it’s more important than ever to ensure accuracy and consistency across websites, ILS profiles, and Google listings. Instead of keyword stuffing, properties should concentrate on content quality, accuracy, and relevancy, with a focus on highlighting the features and benefits of their floor plans, amenities, and neighborhoods.

Explore the latest design trends shaping property branding and learn how Avenue5 Residential’s Studio5 team brings modern, engaging brand experiences to life.